使用此文本尽可能详细地回答您的客户的问题。

使用此文本尽可能详细地回答您的客户的问题。

使用此文本尽可能详细地回答您的客户的问题。

International orders are eligible for returns within 21 days of order delivery. To initiate and validate your return, kindly email our team at hello@plaiactive.com

Unfortunately, we do not provide prepaid return labels for international orders, so please use any prepaid and trackable return method to send the items to our warehouse. The shipping address is as follows:

Mail to:
PLAI ACTIVE
ATTN RETURNS
PO BOX 3301, COTHAM, VIC
AUSTRALIA 3101

Ensure that your order number and name are included as references inside the package.

Unfortunately, we do not exchange international orders. If you wish to exchange your item, please process it as a return and proceed to place a new order.

Once we receive your exchange or return, please allow 5-7 business days for our team to process it.

Our designs are born in Australia and are produced in ROC. We maintain a strong relationship and partner with fair labour manufacturers and produce limited quantities for sustainable fashion.